Fidelity IT Walkin Nov 30 - Dec 2
Team Leader, TL
JobsCafe.com
Experience : 3 - 5 Years
Location : Bengaluru/Bangalore
Education : UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type : BPO/ITES
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Job Description
Team Leader from Title Insurance back ground only
To lead team within a service line and meet/exceed project objectives of the same.
Will lead: 1-2 Asst Team Leaders with a total work force of 30-40 people
Please walkin for an interview on 30th Nov ,1st Dec and 2nd Dec on the below mentioned venue between 11.00am- 5.pm
Desired Candidate Profile
Contribute towards developing the business strategy of the Project.
Participate and contribute in the performance review of the function.
Undertake necessary preparation for client reviews or support the Process lead in preparation for client reviews.
Be proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channelize any escalations
Maintain sustainable and trustworthy relations in the client organization
Meet / exceed operational targets for the team within SLA’s.
Clearly define and communicate operational targets for team.
Develop and proactively review and tune the team to meet / exceed business objectives
Identify gaps in the service line talent pool and take appropriate action (select or train people) to bridge the gap.
Participate in selection process to ensure the right talent is selected in a timely manner.
Effectively train team members to enhance skill sets/performance.
Facilitate transfer of talent to other teams and absorb talent from other teams.
Make sure all team members performance is reviewed periodically and clear feedback is provided on a continuous basis.
Ensure timely completion of appraisals.
Resolve and/or escalate employee grievances in a timely manner.
Ensure employees are highly motivated and have high morale
Keywords : Team Leader, TL
