Job opening with FIRST SOURCE Contact ASHA (HR) - 9886361544
JobsCafe.com
Experience : 0 - 5 Years
Location : Bengaluru/Bangalore
Education : UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type : BPO/ITES
Role: Associate/Sr. Associate -(Technical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Job Description
First Source is among India’s leading BPO companies with revenues of $123 M for the
year 2005-2006.Firstsource provides business process management to Fortune 500 and
FTSE 100 companies in the Banking & Financial Services (credit cards, insurance,
retail banking, collections and mortgage companies), Telecom & Media (fixed line,
mobile, broadband and narrowband service providers) and Healthcare (payor companies)
industries. First Source offers customer management through a combination of call
center and transaction processing capabilities for a complete range of solutions from
customer acquisition, customer care, claims processing, collections and receivables
management, reconciliations and investigations to customized business research and
analytics. Headquartered in Mumbai, India, the company currently has over 8000
employees across fourteen state-of-the-art centers in India, UK and the US, and in-
market teams in UK and US. The company recently launched operations in South America
through a center in Buenos Aires, Argentina. Over the years First Source has earned
the reputation of being an organization with the ability to rapidly scale up and
manage large scale complex processes over accelerated timeframes. It has partnered
with clients to create virtual extensions of their organizations so they can
concentrate on their core competency. A culture of responsiveness, flexibility,
operations excellence and mutual trust and transparency has led to long-standing
client relationships.
Customer Service Representatives
We would look at candidates who are –
Graduates (No Backlogs), with or without experience.
12th with 6 months work experience.
With an excellent command over English and willing to work in shifts.
B. E graduates below 55% most welcome for tech support process.
Minimum 19 years of age.
Job Description
An inbound CSA deals with a number of incoming calls pertaining to a wide variety of
services provided by the clients. The associate provides excellent customer service
and gives precise information to the customer ensuring customer satisfaction.
Candidates need to be flexible with shifts as per a 24/7 working environment.
Typing speed - minimum of 15 wpm with 85 accuracy.
Well versed with computers & ability to navigate between screens quickly while
speaking with customers is a must.
Fast learners with a passion for customer service.
Technical Support Associates
We have openings for a US technical inbound process, at the Technical Support
Associate level, we would look at candidates who have –
- Bachelors Degree / Diploma Engineering with
Advance troubleshooting skills for at least one of the following:
- Computer Desktop, including Internal Hardware
- Computer Laptop, including Internal Hardware
- One of the Operating systems from the following:
- Windows 98, Me, 2000, XP Home, XP Pro
- Peripherals like Printers, Scanners and Multifunction Devices
- Virus eradication including Manual Virus removal
- Networking
- Basic knowledge of computers, laptops, operating systems and computer hardware.
- Speech clarity, voice clarity, good pronunciation and should not have a strong MTI
(Mother Tongue Influence).
- Strong customer service skills: empathy, listening, enthusiastic, patience,
reasoning and problem-solving skills.
- Willing to work in shifts, rotating as schedule requires.
Eligibility
-UG+12 mths exp / grad with min 6 months experience
-UG+18 mths / grad with 6-12 months experience
-UG+24 mths / grad with 13+ mths experience
If interested please walk in with your CV at the below mentioned address from Monday
- Friday 9:00am to 4:00pm
Venue
Address: No- 20 Palace road,
Opp Mount Carmel College
Vasanth Nagar
Bangalore 560053
Contact ASHA (HR): 9886361544 (Mobile)
66122006 (landline)
Asha
HR Recruitment
Desired Candidate Profile
Customer Service Representatives
We would look at candidates who are –
Graduates (No Backlogs), with or without experience.
12th with 6 months work experience.
With an excellent command over English and willing to work in shifts.
B. E graduates below 55% most welcome for tech support process.
Minimum 19 years of age.
Job Description
An inbound CSA deals with a number of incoming calls pertaining to a wide variety of
services provided by the clients. The associate provides excellent customer service
and gives precise information to the customer ensuring customer satisfaction.
Candidates need to be flexible with shifts as per a 24/7 working environment.
Typing speed - minimum of 15 wpm with 85 accuracy.
Well versed with computers & ability to navigate between screens quickly while
speaking with customers is a must.
Fast learners with a passion for customer service.
Technical Support Associates
We have openings for a US technical inbound process, at the Technical Support
Associate level, we would look at candidates who have –
- Bachelors Degree / Diploma Engineering with
Advance troubleshooting skills for at least one of the following:
- Computer Desktop, including Internal Hardware
- Computer Laptop, including Internal Hardware
- One of the Operating systems from the following:
- Windows 98, Me, 2000, XP Home, XP Pro
- Peripherals like Printers, Scanners and Multifunction Devices
- Virus eradication including Manual Virus removal
- Networking
- Basic knowledge of computers, laptops, operating systems and computer hardware.
- Speech clarity, voice clarity, good pronunciation and should not have a strong MTI
(Mother Tongue Influence).
- Strong customer service skills: empathy, listening, enthusiastic, patience,
reasoning and problem-solving skills.
- Willing to work in shifts, rotating as schedule requires.
Eligibility
-UG+12 mths exp / grad with min 6 months experience
-UG+18 mths / grad with 6-12 months experience
-UG+24 mths / grad with 13+ mths experience
If interested please walk in with your CV at the below mentioned address from Monday
- Friday 9:00am to 4:00pm
Address:
No- 20 Palace road,
Opp Mount Carmel College Vasanth Nagar
Bangalore 560053
Contact ASHA (HR): 9886361544 (Mobile)
66122006 (landline)
Asha
HR Recruitment
Keywords : CSR or TSR
Fresher Walkin and Fresher Jobs
admin Fresher