Accenture IT Walkin

July 10th, 2010

Accenture_Voice Process_Walk-in

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Job Description

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Accenture, presents you lucrative opportunity in Voice Process, Technical Enterprise level Support. we are looking out for the dynamic candidates with excellent communication skills, ready to work in flexible shifts.

Desired Profile

Dear Candidate,

We have amazing career opportunities for (Voice) process in Accenture Mumbai.

We are looking for candidates with any Graduation degree/ Graduation awaiting results (no KT pending + fresh attempt) / under grads& BE with 60% or less than 60% can walk in for a interview Accenture BPO voice, Mumbai.

Please note:

Under Graduates should have at least 6months of Customer Service Industry Experience

Fresher’s or with experience in any domain will be eligible for this job opening.

Candidates must have good communication skills and should be open to working in rotational / night shifts.

(Willing to work in US/UK shifts)

Time: 11.30 am to 6.00pm

Work Location :   Mumbai

Semi Technical Voice Process

For Semi Technical Process: To provide high quality Tier 1 Technical Support service to Customers with focus on 100% issue resolution and 100% customer satisfaction. To adhere to Client defined as well as internally defined processes and procedures while handling inbound calls as well as making outbound calls. To strive and achieve personal SLA Targets on Primary and Secondary performance Metrics in line with Client and Company guidelines as well as Management directions.

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Unique Knowledge & Skill Requirement for above Process

Good customer service skill with neutral accent

Basic technical knowledge of Computers, peripherals like Modem, Windows operating

Systems, Internet connectivity, Email software, Browser software.

Ability to multi-task in usage of different applications and tools

Willing to work in nightshifts is must

If this is the opportunity you are looking for then forward you Updated CV to the mentioned email Id:

To ensure we are able to consider you for our current vacancies, please bring the following documents along with the originals (for our reference):

Please Note: Passport Size photograph is must at the time of Interview

• X, XII & Graduation Mark sheets + Certificates

• Experience Letter/ Resignation Acceptance letter (DOJ + LWD has to be mentioned & document should be on the letter head of the company/ Company seal)

• Offer Letter/ Salary Slips (Last 2 organizations)

• Emp ID Proof

• Photo Identity – Passport/ Driving License/ College ID

• Pan Card

• Address Proof – Ration Card/ Electricity Bill/ Passport/ Driving License

• Photographs: Passport size (5)

• Names of 2 references (professional references with email, postal address & contact number)

For more Information contact on +919916280291 between 10:00 A.M to 7:00 P.M

You can email me your updated resume at

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Regards,

AMBIKA

Experience   1 - 2 Years

Industry Type   BPO/ITES

Role   Associate/Sr. Associate -(Technical)

Functional Area    ITES/BPO/KPO, Customer Service, Ops.

Education   UG - Any Graduate - Any Specialization,Graduation Not Required

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Location   Mumbai

Keywords   Excellent Communication


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