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Accenture IT Walkin

September 8th, 2010

Technical Support Service (voice process)

JobsCafe.com
Job Description

Dear Candidate,

We have amazing career opportunities for (Voice) process in Accenture Mumbai.

We are looking for candidates with any Graduation degree/ Graduation awaiting results (no KT pending + fresh attempt) / under grads& BE with 60% or less than 60% can walk in for a interview Accenture BPO voice, Bangalore.

Please note:

Under Graduates should have at least 6months of Customer Service Industry Experience

Fresher’s or with experience in any domain will be eligible for this job opening.

Candidates must have good communication skills and should be open to working in rotational / night shifts.

(Willing to work in US/UK shifts)

Internet - Walk In and Please mention the source as Rekha/Internet on top of your resume at the time of Interview

Rekha: 9341141844

Time: 11.30 am to 6.00pm

Work Location : Bangalore

Semi Technical Voice Process:

For Semi Technical Process: To provide high quality Tier 1 Technical Support service to Customers with focus on 100% issue resolution and 100% customer satisfaction. To adhere to Client defined as well as internally defined processes and procedures while handling inbound calls as well as making outbound calls. To strive and achieve personal SLA Targets on Primary and Secondary performance Metrics in line with Client and Company guidelines as well as Management directions.

Knowledge & Skill Set Required for above Process:

Good customer service skill with neutral accent

Basic technical knowledge of Computers, peripherals like Modem, Windows operating

Systems, Internet connectivity, Email software, Browser software.

Ability to multi-task in usage of different applications and tools

Willing to work in nightshifts is must

Experience Preferred: 0 to 4 Years of Experience

We are looking for people with:

Excellent Communication

Excellent customer servicing skills

Prior experience in BPO/ Call center would be preferred.
Candidate should be flexible to work in any shift.

If this is the opportunity you are looking for then walk in to our Mumbai office

To ensure we are able to consider you for our current vacancies, please bring the following documents along with the originals (for our reference):

Please Note: Passport Size photograph is must at the time of Interview

• X, XII & Graduation Mark sheets + Certificates

• Experience Letter/ Resignation Acceptance letter (DOJ + LWD has to be mentioned & document should be on the letter head of the company/ Company seal)

• Offer Letter/ Salary Slips (Last 2 organizations)

• Emp ID Proof

• Photo Identity – Passport/ Driving License/ College ID

• Pan Card

• Birth proof

• Address Proof – Ration Card/ Electricity Bill/ Passport/ Driving License

• Photographs: Passport size (5)

• Names of 2 references (professional references with email, postal address & contact number)

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• Blood group details

For more Information contact on +919341141844 between 9:00 A.M to 7:00 P.M