Customer Care Representative - Walk in 22nd nov’11 to 25th nov’11
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Job Description
Customer Care Representative - Walk in : 22nd nov’11 to 25th nov’11 (9am- 4pm)
Position Summary
Scope
Geographical Area: India
Reports : None
Key Responsibilities
Functional
1. Delivering exceptional customer care by responding to questions concerning distributor questions in a timely manner.
2. Provide excellent and prompt service to incoming customer inquiries, by actively listening to distributor’s requests.
3. Grow and nurture customer relationships on each and every interaction that result in measurable value.
4. Must be able to prioritize multiple tasks and be responsible to follow-up accordingly.
5. Maintain acceptable performance standards, including effectiveness, efficiency and quality.
6. Serve as liaison with other areas to provide a seamless service experience.
7. Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up.
8. Capture pertinent information and enter into the appropriate business system as described in SOPs. Adhere to data collection guidelines as outlined in SOPs.
9. Proactive emphasis on completing end to end service experience.
10. Ensure compliance to Ethics, Standards of Business Conduct, other RA policies and the relevant government regulations in the geography.
11. Keep current on policies and procedures that include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental), and functional policies .Any other relevant duties as assigned by immediate Manager.
KEY COMPETENCIES REQUIREMENTS
Job Related Competencies
1. Professional/Technical Excellence
2. Use of Technology
3. Collaboration & Teamwork
4. Adaptability
5. Customer & Partner Focus
6. Process Improvement
7. Listening
8. Courage Amidst Change
9. Information Sharing
Rockwell Automation Competencies
1. Functional - Contributes Professional and Technical Expertise
2. Interpersonal - Collaborates and Teams Effectively
3. Business - Adds Value for Customers and Partners
4. Business - Attains Results
5. Business - Demonstrates Business and Financial Acumen
6. Business - Drives Growth
Work Location : India, Asia Pacific
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Reports to : Customer Care Manager/Supervisor, India
Desired Profile
Basic Qualifications
1. Bachelor Degree or Equivalent required.
2. Minimum of 3-5 years of client contact experience in the customer service field.
3. Excellent communication and written skills.
4. Highly effective negotiation skills, including the ability to deal with situations with a high level of patience, tact and diplomacy.
5. Exceptional interpersonal and relationship building skills.
6. Effective and accurate decision-making skills.
Desirable Qualifications
1. Bachelor’s Degree preferred, plus 2 years post graduate work experience.
2. SAP experience.
3. Negotiation skills in the successful resolution of customer issues.
4. Able to work independently.
5. Experience with multi-tasking.
6. Willingness to continuously learn and embrace change.
7. Ability to work effectively and cooperatively in teams and across functional groups.
Walk in : 22nd nov’11 to 25th nov’11 (9am- 4pm)
Venue
A-66,sector-64
Noida-201301
Experience 3 - 5 Years
Industry Type Construction/ Engineering/Cement/Metals
Role Associate/Sr. Associate -(NonTechnical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate
PG - Any PG Course
Location Noida
Keywords Customer Care Representative, Customer Care, Representative
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