RR Donnelley IT Walkin Dec 6 - 9
Associate Client Manager \ Client Manager
JobsCafe.com
Experience : 4 - 6 Years
Location:Chennai
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:Printing/Packaging
Role:Team Leader -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Job Description
Position Description: Act as a vital link between the client and the operations team. Participate in client calls, interact with clients frequently and communicate feedback to the operations team. Control cost through effective utilization of personnel, materials and equipment. Recognize and reward performance and behavioral problems in team and act proactively to ensure productivity is unhampered. Contribute in the preparation of the team Profit and Loss statement on a monthly basis
Responsibility:
Level one escalation point for the client and the senior management for a specific shift
Responsible for quality and timely completion of all projects
Manage production capacity on the shift
Responsible for shift schedule
Ensure workflow in adherence with the project life cycle.
Manage a team of graphic designers, project coordinators, quality control specialists
Manage a team of graphic designers, project coordinators, quality control specialists
Introduce and implement initiatives for team development
Recognize and reward performance and ensure welfare measures are carried out
Your MNC job search ends here. Find your Job now!!
Essential Qualifications: Graduate / MBA / Post Graduate Diploma
Technical Qualifications: Technical know-how of MS Office Suite and Excel reporting skills preferred / working knowledge of business unit specific applications will be a bonus
Experience : Minimum of 4 years of work experience, of which at least 2 year in a supervisory role.
Work Schedule: Ability to work in flexible schedule during day, night and weekend shifts.
In case this profile suits your career aspirations, please walk in to our office for an interview from Mon-Fri between 10 am - 1 pm and Contact Ms. Venetia Allen.
Keywords : Team Leader, Associate Team Leader, Client Manager, Associate Client Manager

