walk in for Product Support /Application Support - 6 Opening(s)
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Job Description
Position : Product Support
Location : Bangalore
Description
About Replicon
Replicon Inc. is the industry leader in time and expense management web-based software and the innovator in productivity solutions. With over 1.5 million users in more than 7,000 companies in 70 countries worldwide; Replicon has been recognized as one of the fastest growing companies in the province of Alberta by Alberta Venture consecutively for the last 5 years. We have dedicated teams in research and development, sales, and support who ensure that we continue to exceed the expectations of our customers year after year
About Replicon’s Support team in Bangalore:
• Are you the kind of person who is intimately familiar with terminology like DNS, DHCP, TCP/IP, SMTP, IIS, SQL, and can teach all these to your grandmother?
• Do your eyes light up when a friend or colleague comes to you with a hardware/software problem?
• Are you the sort of person who loves playing around with new software and will not rest till there is nothing more to learn about it?
If you are any of these, then the Replicon Application Support team is the place for you.
Support in Replicon is not just about solving customers’ issues.
• It’s also about knowing and applying all technologies related to Replicon’s products.
• It’s about knowing the different ways of configuring the product and helping the customer implement it.
• It’s about being intimate about the product’s limits and suggesting ways of improving the product.
In short, an Application Support Engineer in Replicon is not only a Support professional, but also a researcher, a tester and a consultant to both customers and Product Management.
Our team here consists of some of the best troubleshooters in the business. They come from backgrounds varying from Desktop/Network Support to Database administrators/Programmers. They use the top-of-the-line CRM tools like Salesforce and other applications like GoToAssist / Webex for remote desktop sharing. They work with customers from all over the world including countries like Nigeria, South Africa and Antarctica.
The Product Support Specialist will be working as part of a growing and hardworking team. The ideal candidate will be able to resolve customer issues, reaching solutions that are mutually beneficial to customers and Replicon Inc while remaining positive and upbeat.
Responsibilities:
• Provide pleasant and professional customer service and technical support to current and potential customers for our application Web Timesheet and related environment via telephone, FTP, remote dial-up connections and email
• Provide training for current customers via phone or on site on a limited basis
Technical Qualifications:
• Technical proficiency in Windows 98/2000/XP/2003, IIS, TCP/IP, SMTP
• Basic knowledge in relational databases MSSQL and Oracle
• Excellent written and oral communication skills are a necessity
• Trouble shooting skills are a must
Shift Timings
Australian shift 6.00 am – 3.00 pm
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European Shift 2.00 pm – 11.00 pm
North American Shift 6.30 pm – 3.30 am
North American Shift 9.00 pm – 6.00 am
The shifts are rotational every month. Candidates should be willing to work in all the 4 shifts.
Desired Profile
About Replicon’s Support team in Bangalore:
• Are you the kind of person who is intimately familiar with terminology like DNS, DHCP, TCP/IP, SMTP, IIS, SQL, and can teach all these to your grandmother?
• Do your eyes light up when a friend or colleague comes to you with a hardware/software problem?
• Are you the sort of person who loves playing around with new software and will not rest till there is nothing more to learn about it?
If you are any of these, then the Replicon Application Support team is the place for you.
Support in Replicon is not just about solving customers’ issues.
• It’s also about knowing and applying all technologies related to Replicon’s products.
• It’s about knowing the different ways of configuring the product and helping the customer implement it.
• It’s about being intimate about the product’s limits and suggesting ways of improving the product.
In short, an Application Support Engineer in Replicon is not only a Support professional, but also a researcher, a tester and a consultant to both customers and Product Management.
Our team here consists of some of the best troubleshooters in the business. They come from backgrounds varying from Desktop/Network Support to Database administrators/Programmers. They use the top-of-the-line CRM tools like Salesforce and other applications like GoToAssist / Webex for remote desktop sharing. They work with customers from all over the world including countries like Nigeria, South Africa and Antarctica.
The Product Support Specialist will be working as part of a growing and hardworking team. The ideal candidate will be able to resolve customer issues, reaching solutions that are mutually beneficial to customers and Replicon Inc while remaining positive and upbeat.
Responsibilities:
• Provide pleasant and professional customer service and technical support to current and potential customers for our application Web Timesheet and related environment via telephone, FTP, remote dial-up connections and email
• Provide training for current customers via phone or on site on a limited basis
Technical Qualifications:
• Technical proficiency in Windows 98/2000/XP/2003, IIS, TCP/IP, SMTP
• Basic knowledge in relational databases MSSQL and Oracle
• Excellent written and oral communication skills are a necessity
• Trouble shooting skills are a must
Shift Timings
Australian shift 6.00 am – 3.00 pm
European Shift 2.00 pm – 11.00 pm
North American Shift 6.30 pm – 3.30 am
North American Shift 9.00 pm – 6.00 am
The shifts are rotational every month. Candidates should be willing to work in all the 4 shifts.
Timimng :10am to 5pm
Experience 2 - 5 Years
Industry Type IT Software, Software Services
Role Associate/Senior. Associate -(Technical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Location Bengaluru/Bangalore
Keywords tech support voice,prodcut support ,voice process
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