Walkin Event for Technical Support Associate(Voice) on 14-Jan -2012
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Job Description
“Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
“Min 6 months of relevant experience in the mentioned skill areas
# Awareness of basic networking concepts and technologies.
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
# Browser Support - Internet Explorer
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Receives incoming calls from customers and creates incident record or updates existing record.
# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
# Ability to meet a set of defined account agent productivity measurements.
# Be able to identify opportunity for, and implement process improvements.
## Customer Service Skills
# Communications : verbal and written
# Neutral accent
# Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
# Questioning skills- probing skills, as relevant to the issue and level of the caller “
Experience : (6months - 3yrs in Tech Support Voice Process)
Job Role : IT Helpdesk - Technical Support Associate (100% voice process)
Provide Technical solutions to the external customers
Eligibility: - Any Graduate (10+2+3), Diploma Holders (10+3) with minimum one year relevant experience - Must have good command over English
- Fluency, Vocabulary and pronunciation.
- Must have basic knowledge of Computer and operating systems
- Must be willing to work in Shifts
Selection Process: -
Group discussion - Technical Interview - Communication Assessment round
Mandatory Documents:
-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of latest 2months pay slips
-One passport size Photograph
-Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.
Number of positions: Open
CTC: Will be disclosed to the selected candidates by the manager
**This role is not into BPO domain. Interested Please Walkin to below address on 14-Jan-2012 b/w 10AM - 1PM
Venue
BANGALORE: IBM India Pvt Ltd,
3rd floor, Pine Valley, Embassy Golf Links,
Inner Ring road,
Bangalore.
Contact person: Arun
*Selection of the candidates is at the sole discretion of IBM Recruitment Team
Desired Profile
6months - 3yrs in Tech Support Voice Process
Experience 1 - 3 Years
Industry Type BPO, Call Centre, ITeS
Role Associate/Senior. Associate -(Technical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location Bengaluru/Bangalore, Hyderabad / Secunderabad
Keywords Tech support, Technical Support, TSR, Helpdesk, IT Helpdesk, technical Voice support
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