Convergys Freshers Walkin Aug - 20
Inbound-telecom voice based Australian process.
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Job Description:
We are looking at Customer Care Executive for an Inbound-telecom voice based Australian process.
No.of job openings: Many.
We have following job openings:-
1. The candidate can be a fresher or experienced in BPO industry.
2. The candidate should have at least 1 year relevant experience i.e. he/she should have attended to Inbound Voice calls at least for 1 year.
Salary range:-
Graduate freshers to 2yrs experience - 13k to 18k
Under-graduate freshers to 2yrs experience - 12k to 17k
Job would involve working in Rotating Shifts 24/7 with 8hours and 5 days working and 2 days off in a week(not necessary a Saturday or Sunday off)
Job Description:
Customer Care Representative / Customer service Representative / CSR -(Convergys - Thane)
Dimension & Scope:
Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e., order taking) or actively selling products and services. Responsibilities include processing customer orders and sales providing and receiving various information up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.
Principal Duties and Responsibilities:
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to an appropriate party.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
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• Participate in activities designed to improve customer satisfaction and business performance.
• Place and/or receive customer inquiries that may require deviation from a script or sales flow process.
• Provide answers and/or advice to customers based on their particular requirements and customer profile.
• Update customer records.
• Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.
• Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
• Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
PLEASE NOTE:
Interested and eligible candidates can call Jyoti on 9930783358 between 10am to 4 pm Monday to Friday.
Directly Walkin for the interview at following venues between 11am - 5 pm Monday to Friday.
Convergys India services pvt.ltd.:-
4th floor tiffinay building,above andra bank,behind hiranandani hospital,above andra bank,opposite ICICI bank building,hiranandani estate,off ghodbunder road,patlipada,thane (west) - 400607
Note: Freshers can also apply.
Applicants should carry 1 copy of the resume and all the original or photo copies of certificates for education and employment at the time of the interview.
Company Name: CONVERGYS India Services Pvt Ltd
Hr Recruitment Officer: Jyoti
Telephone: 9930783358
Location Mumbai
Experience 0 - 2 years
Key Skills “CSA”,”CSR”,”CCO”,”international bpo”,”international call centre”
Category Customer Service/ Call Centre/ BPO
Role • Fresher • Customer Service Executive (Voice) • Telesales Executive •
Telemarketing Executive
