HCL Tech IT Walkin Aug - 29
Walkin-29-Aug-Antivirus-EnterpriseSupport- HCL Technologies, Chennai
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Job Description
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Position: - Technical Support - Enterprise Support
Work Location : Chennai
This position is responsible to provide front-end, technical support by providing answers to most product or product line usability or functionality questions
Venue
HCL Technologies Ltd.
#184, NSK Salai, Vadapalani,
Chennai-26
Tel: +91 044 42004700
Landmark: OPP Vasan Eye Care Hopital
Contact Person: Ravi
Mobile: 09966199610
Desired Profile
Technical Support Engineer -
KEY SUCCESS ATTRIBUTES
• Provide Technical Support for a product or product line
o Receive frontline issues/calls from most customers
o Handle all functionality and usability related issues
o Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience
• Develop skills with products and related technologies to provide quality customer support
• Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.
• Create/update customer issues.
• Send product solutions to customers.
• Issue closure with verified solutions.
Competency
• Good customer service skills.
• Good communication skills.
• Good analytical skills.
• An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).
PRE-REQUISITES
Preferred Education
Only B.tech / MCA / Msc(IT/ computers) / MS / M.Tech
Work Experience
The Suitable candidate will have strong trouble shooting and communication skills, 1-6 Years of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product or product line they will be supporting.
Landmark: OPP Vasan Eye Care Hopital
Contact Person: Ravi
Mobile: 09966199610
Contact Person : Ravi - 09966199610
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Experience 1 - 6 Years
Industry Type BPO/ITES
Role Associate/Sr. Associate -(Technical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - B.Sc - Any Specialization,B.Tech/B.E. - Any Specialization,BCA
Computers
PG - M.Sc - Any Specialization,M.Tech - Any Specialization,MCA - Computers
Location Chennai
Keywords German Languague SupportTechnical
