iGATE IT Walkin Jun - 5
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Job Description
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Walk in for Helpdesk professionals with experience around 1.6+ Years in IT Industry
Role: Sr. Helpdesk Analyst
Educational Qualification: B.E (Any stream)/B.Sc/ B.C.A/M.Sc/ M.C.A, Diploma (Technical) (Minimum of 50% across academics)
Work Location : iGATE, Whitefield Bangalore
Date & Timings: 5th Jun 10, 9 AM to 2 PM
Contact: Shiva Kumar (x1243) iGATE Bangalore
Desired Profile
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JD: Mandatory Skills:
· Should be from technical voice support background & willing to work for voice support
· Very Good Communication skills
· Willing to work-in Canadian timings ( 5PM – 2AM)
· Exposure in troubleshooting & installing in OS, Mail clients ( outlook / lotus notes), networking and application software’s
· Exposure in any ticketing tool
· Experience or knowledge in SLA Mgmt, KPI’s
Secondary Skills:
· Good understanding of Ticketing and Remote connect tools
· Awareness of PC Hardware Environment, Printers
· Ability to work effectively as a team member
· Ability to handle continuous calls
· Ability to diffuse volatile situations when distressed or irate customers call for support
· Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
· Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
· Able to categorize an incident correctly for call tracking and logging purposes
Venue:
iGATE Global Solutions Limited,
158 - 162 & 165 – 170
EPIP Phase-2
Whitefield
Bangalore 560 066
What should the candidates bring when they visit our campus:
· One copy of their updated resume
· One passport size photograph
· Appointment or Appraisal letter and Last three months salary slip
Contact: Shiva Kumar (x1243) iGATE Bangalore
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Experience 2 - 5 Years
Industry Type BPO/ITES
Role Associate/Sr. Associate -(Technical)
Functional Area ITES/BPO/KPO, Customer Service, Ops
Education UG - B.Sc - Any Specialization,B.Tech/B.E. - Any Specialization,BCA -
Computers
PG - M.Sc - Any Specialization,MCA - Computers,PG Diploma - Any Specialization
Location Bengaluru/Bangalore
Keywords Helpdesk, technical support
