Infinite IT Walkin Mar - 31
JobsCafe.com
Job Description
• Direct Interaction with customers located in the USA/UK over the Phone/ remote connection/chat support as the first face to the customer (Inbound)
• Handle troubleshooting queries regarding computers, laptops, operating systems and computer hardware update customers on latest information on the product or service.
• Managing and updating customer database based on the troubleshooting performed on the session.
• Up-sell appropriate products during the course of the call
• Achieve Call Quality requirements as outlined via Call Monitoring Guidelines
• Achieve Productivity requirements and performance delivery as outlined via Operation scorecard
• Handling/Managing irate customers and directing them as per the refund/chargeback policy as and when requested.
• Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction.
• Demonstrated flexibility and contributions to creating a team environment
• Continual enhancement of one’s performance
• Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines.
We have Walkin interviews on (30 Mar-2010 only) scheduled for Voice based Technical Support
Experience : 1 -3 years
Job Location : Bangalore
Qualification: Bachelors Degree/Diploma
Time: Between 10:00 AM to 04:00 PM
Date: 30 & 31 March 2010 only
Venue Details:
Infinite Computer Solutions
EPIP Zone, 2nd Phase,
Whitefield, Bangalore - 66
Contact Person: Punit (09342511249)
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Desired Profile
• Direct Interaction with customers located in the USA/UK over the Phone/ remote connection/chat support as the first face to the customer (Inbound)
• Handle troubleshooting queries regarding computers, laptops, operating systems and computer hardware update customers on latest information on the product or service.
• Managing and updating customer database based on the troubleshooting performed on the session.
• Up-sell appropriate products during the course of the call
• Achieve Call Quality requirements as outlined via Call Monitoring Guidelines
• Achieve Productivity requirements and performance delivery as outlined via Operation scorecard
• Handling/Managing irate customers and directing them as per the refund/chargeback policy as and when requested.
• Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction.
• Demonstrated flexibility and contributions to creating a team environment
• Continual enhancement of one’s performance
• Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines.
Experience 1 - 3 Years
Industry Type BPO/ITES
Role Associate/Sr. Associate -(Technical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location Bengaluru/Bangalore
Keywords Technical Support
