TCS IT Walkin Jan 31
Technical Helpdesk Walkin @ TCS Hyderabad on 31th Jan 10
JobsCafe.com
Job Description
Greetings from TCS Human Resources Team!!
Date :31-Jan-2010
Registration time : 10 :00 AM to 1:00 PM
Desired Experience Range 2 – 4 yrs
Location of Requirement- Hyderabad
Interview Location :
Venue
Tata Consultancy Services,
Plot No 1,
Jubilee garden main road,
Kohinoor park ( e - park),
Cyberabad ,
Hyderabad - 500081,
Andhra Pradesh
India
Eligibility Criteria : Minimum 2 yrs experience in Technical support (Voice process)
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Basic H/W, S/W and networking concepts
Knowledge and understanding of ITIL
Good understanding of Incident, Asset, Problem and Change Management
Good remote troubleshooting skills
Excellent Customer handling skills
Excellent listening skills & ability to communicate clearly and fluently in English with
neutral accent
Flexibility to work in shifts for 24×7 support
Good-to-Have
Minimum 2 years Helpdesk or equivalent IT Customer Service Experience preferably for UK/
EU Customer
ITIL Certification
A+ Certification
MCP Certification
Eligibiity Criteria: Any Graduate/Diploma
(Only through Regular College, No correspondence Education)
- Consistently above 50% marks in 10th, 12th, UG/PG
- Should not have attended TCS interviews in the last six months
- If there is any Gap, it should not be more than 2 yrs(Either in education or in career).
All the Best!!
Warm Regards,
Srinivas Dodla
Desired Profile
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Basic H/W, S/W and networking concepts
Knowledge and understanding of ITIL
Good understanding of Incident, Asset, Problem and Change Management
Good remote troubleshooting skills
Excellent Customer handling skills
Excellent listening skills & ability to communicate clearly and fluently in English with
neutral accent
Flexibility to work in shifts for 24×7 support
Good-to-Have
Minimum 2 years Helpdesk or equivalent IT Customer Service Experience preferably for UK/
EU Customer
ITIL Certification
A+ Certification
MCP Certification
Experience 2 - 4 Years
Industry Type IT-Software/ Software Services
Role Technical/Process Trainer
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization,B.Sc - Any Specialization,B.Tech/
B.E. - Any Specialization,BCA - Computers,Diploma - Any Specialization
PG - M.Sc - Any Specialization,M.Tech - Any Specialization,MCA - Computers
Location Hyderabad / Secunderabad
Keywords technical support itil
