IT Software Walkins

TCS IT Walkin July 26 - 30

July 23rd, 2010

Excellent Career Opportunity For Team Members In Airlines Process TCS - 50 Opening(s)

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Job Description

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Job is affiliated with hotel reservation

Desired Profile

Job Description: Customer Service(Hospitality Management)

1. It is a 24 X 7 process.

2. Job is affiliated with hotel reservation.

3. Apart from reservation, job is also affiliated

with answering to the mails of the customers.

4. As this is an inbound process, associates have to at least answer to 45-50 calls per day.

5. All the transactions are recorded into a reservation software, where all the calculations are automated.

6. Since it’s a 24 x 7 process, candidates have to be flexible with the night shifts. Night shifts are only 3 or 4 in a month.

7. Associates have to work for 11.5 hrs in the night shifts, which is compensated with only 4 hrs work on the next day.

8.Apart from daily job of attending the calls, associate also have been assigned some additional responsibilities. Associates also have to answer to the complaints of the customers.

9. In case no one is there for attending the calls, then the TL has to chip in to answer to the calls.

10. Depending upon the skill sets, candidates have been allocated a particular job, viz

a) Customers– Where they have to communicate with the customers.

b) Direct Guest- Where they have to directly communicate with the guest.

c) Sales- where the candidate has to sell the services.

17. Process shift timings:

A) 7am to 3.30 pm

B) 9.45 to 6.00pm

C) 11am to 7.30pm

E) 7.30pm to 7 am ( night shift)

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Interested candidates can Walkin for the interview on 23,26,27,28,29,30 th July Only.

Interview Time: 10.00 AM To 4.00 PM Only

Please Note: Interviews will not be conducted on Saturday and Sunday.

Candidates must walk- in for the interview and mention “Shweta Shah” website on their resume .

Email their resume to

Note:

Should have 15 years of Regular Education

Break in career and education for more then 2 years is not eligible

Candidates who have attended the selection process in the last 6 months (either selected-not-joined or rejected) will not be eligible.

*** The entire selection process to complete (till the offer letter release stage for those selected) requires you to appropriately block your day, request all to plan your schedule.

All the very best!!!

Tata Consultancy Services

Talent Acquisition Group

Shweta Shah

Interview Address:

Tata Consultancy Services Ltd
Godrej And Boyce Complex,
Gate No-4, Wellspring,
Vikhroli West,
Mumbai-400079

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Experience 1 - 3 Years

Industry Type Hotels/ Restaurants/Airlines/Travel

Role Associate/Sr. Associate -(NonTechnical)

Functional Area ITES/BPO/KPO, Customer Service, Ops.