Wipro Fresher Walkin Dec 2 - 5
Get ready to b heard…
JobsCafe.com
Experience : 0 - 2 Years
Location : Pune
Education : UG - B.A - Any Specialization,B.Arch - Architecture,B.B.A -
Management,B.Com - Commerce,B.Ed - Education,B.Pharma - Pharmacy,B.Sc - Any
Specialization,B.Tech/B.E. - Any Specialization,BCA - Computers,BDS - Dentistry,BHM
- Hotel Management,BVSC - Veterinary Science,LLB - Law,MBBS - Medicine
PG - Post Graduation Not Required
Industry Type : BPO/ITES
Role: Associate/Sr. Associate -(NonTechnical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Job Description
Responsible for customer service turnaround within set time frames.
Minimize customer dissonance, optimize charge out and cost per transaction.
Monitor customer satisfaction levels and participate in developing improvement plans.
Maintain customer and vendor databases.
Implementation of new negotiated facilities services and programs.
Ensure accurate documentation of customer profiles.
Handle written customer correspondence on behalf of operations.
Communicate with operations staff on client issues, policy change etc.
Desired Candidate Profile
Eligibility Criteria:
Age: 18 to 45 years
Education : UNDERGRADUATES/ GRADUATES
MCM/MCA/PGDCA/MBA/BE/Btech NEED NOT APPLY
BE/BTECH with 1 year of irrelevent work experience can apply for Voice process
Experience : FRESHERS can also apply
PROCESS DETAILS: VOICE/ NON VOICE Process involving NIGHT SHIFTS as work hours.
Incase you fulfill the above criteria kindly walk in @ the address mentioned below between 11AM and 6PM:
Venue
Wipro BPO (Monday to Saturday)
FC Annex, 1215, Shivajinagar,
Landmark: Lane opposite Fergusson College Gate 2
Lane adjacent to Hotel Savera
Next to TATA CAPITAL
Documents to be carried for the interview:
2 passport size photographs in color
2 printed copies of your resume
1 photo identity proof (original + photocopy)
CANDIDATES WHO HAVE APPLIED IN THE LAST 1 MONTH NEED NOT APPLY
Keywords : AIRLINES,CSA, CSO, CSE, CSR, CCA, CCO, ASSOCIATE, CALL CENTRE, BPO, VOICE,
INTERNATIONAL BPO, INBOUND, OUTBOUND, NIGHT SHIFT,BACK OFFICE, NONVOICE
