Wipro Freshers Walkin Mar 1 - 5
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Experience:0 - 2 Years
Location:Pune
Education:UG - B.A - Any Specialization,B.Arch - Architecture,B.B.A -
Management,B.Com - Commerce,B.Ed - Education,B.Pharma - Pharmacy,B.Sc - Any
Specialization,BCA - Computers,BDS - Dentistry,BHM - Hotel Management,BVSC -
Veterinary Science,LLB - Law,MBBS - Medicine
PG - Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
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Desired Candidate Profile
Eligibility Criteria:
Age: 18 to 45 years
Education : UNDERGRADUATES/ GRADUATES
BE/BTECH/MCA/PGDCA/MBA NEED NOT APPLY
Experience : FRESHERS can also apply
PROCESS DETAILS: VOICE Process involving NIGHT SHIFTS as work hours.
Incase you fulfill the above criteria kindly walk in to one of the addresses mentioned below between 11AM and 6PM:
Wipro BPO (Monday to Friday)
Plot No. 2
Phase 1
Rajiv Gandhi Infotech Park
Next to Infosys BPO
Hinjewadi
Pune-411057
Wipro BPO (Monday to Saturday)
FC Annex, 1215, Shivajinagar,
Landmark: Lane opposite Fergusson College Gate 2
Lane adjacent to Hotel Savera
Next to TATA CAPITAL
Documents to be carried for the interview:
2 passport size photographs in color
2 printed copies of your resume
1 photo identity proof (original + photocopy)
CANDIDATES WHO HAVE APPLIED IN THE LAST 1 MONTH NEED NOT APPLY
Job Description
Responsible for customer service turnaround within set time frames.
• Minimize customer dissonance, optimize charge out and cost per transaction.
• Monitor customer satisfaction levels and participate in developing improvement plans.
• Maintain customer and vendor databases.
• Implementation of new negotiated facilities services and programs.
• Ensure accurate documentation of customer profiles.
• Handle written customer correspondence on behalf of operations.
• Communicate with operations staff on client issues, policy change etc.
Keywords : CSA, CSO, CSE, CSR, CCA, CCO, ASSOCIATE, CALL CENTRE, BPO, VOICE, INTERNATIONAL BPO, INBOUND, OUTBOUND, NIGHT SHIFT
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